Legal · Privacy
Privacy Policy
How DragBizz collects, uses, and protects the information you and your customers share with us.
Last updated: March 2026
1.Who We Are
DragBizz is a product of The Tech Query, a technology company incorporated in Ahmedabad, Gujarat, India. DragBizz is an AI-powered Commerce Operating System designed for Indian retailers.
Our registered contact for privacy matters: contact@dragbizz.io
2.What Data We Collect
We collect data that is necessary to operate the DragBizz platform. This includes:
- Account Data: Your name, business name, GST number, email address, and phone number.
- Business Data: Products, inventory, billing records, customers, and transaction history.
- Customer Data: Names, phone numbers, and purchase history of your own retail customers.
- Payment Data: We do not store full card/bank details. Payments are processed through Razorpay.
- Usage Data: Pages visited, features used, session duration, and browser type.
3.How We Use Your Data
We use your data only for platform operations. We do not sell your data to third parties.
- To deliver the DragBizz platform and all its features to you
- To process payments and manage your subscription via Razorpay
- To provide customer support and resolve issues
- To send important service communications (billing, security alerts)
- To comply with GST, tax, and other legal obligations applicable in India
4.Data Sharing
We share your data only with trusted third-party service providers who are necessary for platform operation:
| Provider | Purpose |
|---|---|
| Razorpay | Payment processing and subscription billing |
| WhatsApp Business API | Sending automated order and customer notifications |
| Shiprocket / Delhivery | Logistics and shipment tracking |
| Cloud Infrastructure | Hosting and encrypted data storage |
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